Internal Sales Assistant – GE Robinson Location: Salford, Manchester

Hours: Monday-Friday 8am to 5pm, potential for Saturdays (5 days on-site)

GE Robinson in Salford is a leading UK timber merchant that has been supplying timber and sheet materials to the trade industry since 1914 operating as part of the Haldane Group. A major timber importer, processor, and distributor known for supplying high‑quality timber and panel products to the construction and manufacturing sectors throughout the UK.

What You’ll Do

• Engage with trade customers—providing advice, answering queries, and ensuring every caller receives a first‑class service.
• Drive sales performance by identifying customer needs, recommending suitable products, and promoting add‑on or alternative solutions.
• Proactively follow up on enquiries and quotations to maximise sales opportunities and build lasting customer relationships.
• Work to agreed sales targets and KPI benchmarks, ensuring personal and branch performance is consistently strong.
• Use a computerised stock and sales system to process orders, check availability, and maintain accurate customer records.
• Handle transactions professionally and accurately.
• Stay up to date with product knowledge, market trends, and promotions to enhance the customer experience.
• Support general branch operations, ensuring the office is organised, energised, and efficient.

What You Need (Essential)

• Experience in a internal sales or customer service function 
• A confident communicator with a strong customer‑first mindset 
• Motivated and target‑driven, with the ability to work towards KPIs 
• A team player who can also work independently when required 
• Knowledge of timber or a willingness to learn 
• Strong IT skills, proficient in order processing in an ERP system 
• Positive attitude, reliability, and a passion for delivering excellent service 

What can we offer you?

• Unlimited in-house training and development opportunities
• Staff discounts
• Cycle to work scheme
• Contributory pension scheme
• Free on-site parking
• 30 days annual leave (including bank holidays)
• A competitive rate of pay within a well-respected company
• Access to our Medical Plan provided by Westfield Health 

The company

Haldane Group is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

ABOUT HALDANE GROUP Founded in 1946, we've spent nearly eight decades becoming one of the UK's top ten builders merchants. Operating through multiple specialist brands across Northern Ireland, we're more than just suppliers – we're partners to the trade.

What Sets Us Apart:

• Top 10 UK builders merchant with strong local presence
• Multiple specialist brands serving different market segments
• Industry leadership through BMF board-level involvement
• Ambitious growth plans including strategic acquisitions
• Investment in people, technology, and innovation
• 700+ employees across Northern Ireland
• Deep roots in local communities