Internal Sales Assistant – Prowood

Join a trusted leader in the building and timber industry!

Prowood, part of the Haldane Group, is a leading timber and building materials supplier with a strong reputation for quality, reliability and innovation. The business is committed to delivering exceptional service and building long-term partnerships with customers across the UK.

Due to continued business growth, we are now seeking a Internal Sales Assistant to join our team at Hindley Green, Wigan. This is an exciting opportunity for someone who enjoys building relationships, thrives in a busy sales environment, and is driven to deliver outstanding customer experiences.

What You’ll Be Doing

As a key member of our branch team, you will:

• Engage with trade customers—providing advice, answering queries, and ensuring every caller receives a first‑class service.
• Drive sales performance by identifying customer needs, recommending suitable products, and promoting add‑on or alternative solutions.
• Proactively follow up on enquiries and quotations to maximise sales opportunities and build lasting customer relationships.
• Work to agreed sales targets and KPI benchmarks, ensuring personal and branch performance is consistently strong.
• Use a computerised stock and sales system to process orders, check availability, and maintain accurate customer records.
• Handle transactions professionally and accurately.
• Stay up to date with product knowledge, market trends, and promotions to enhance the customer experience.
• Support general branch operations, ensuring the office is organised, energised, and efficient.

What We’re Looking For

• Experience in a internal sales or customer service function
• A confident communicator with a strong customer‑first mindset
• Motivated and target‑driven, with the ability to work towards KPIs
• A team player who can also work independently when required
• Knowledge of timber or a willingness to learn
• Strong IT skills, proficient in order processing in an ERP system
• Positive attitude, reliability, and a passion for delivering excellent service

What You’ll Receive

We recognise and reward our people with a competitive salary and comprehensive benefits package, including:

• Training & development programmes to support your ongoing career growth
• Staff discount
• Incentive bonus scheme
• Free on-site parking
• Cycle-to-work scheme
• 30 days annual leave
• Healthcare package (Westfield Health)

If you’re enthusiastic, customer‑focused, and excited by the idea of joining a company that values its people and invests in their success, we’d love to hear from you!

Closing date for applications is Friday 03 April 2026