Haldane Fisher are a leading timber and builder’s merchants and have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers.

We wish to recruit a Customer Service Coordinator at our Head Office in Newry. We are looking for someone who will make an impact building good relationships with customers whilst continually striving to exceed their expectations. 

Your key responsibilities as Customer Service Coordinator will include:

• Exceeding customer expectation and building lasting partnerships
• Liaising with customers on all aspects of their orders
• Processing all orders timely and efficiently
• Working collaboratively across the business ensuring customer expectations and requirements are clearly understood, communicated and responded effectively 
• Review orders daily and react accordingly

The successful candidate will possess the following attributes:

• Committed and passionate to providing excellent customer service  
• Ability to work under pressure and to tight timescales
• Able to work both individually and as part of a branch team 
• IT savvy and a proficient user of the wider MS Office programmes 
• Knowledge or experience of building and timber products

The successful person will receive a competitive rate of pay plus fantastic benefits including: 

• Staff Discounts
• On-site parking
• Cycle to work scheme
• Training & Development Programs to help meet your career ambitions

Closing date for completed applications is Monday 8th April 2024

Job Description

Person Specification