Job Title

Counter Sales Advisor Plumbmaster - Newry

Reports to:

Department  Manager

Responsible for:

All aspects of counter selling, including customer service, product selection, inventory management, pricing labels 

Company Vision:

To be the customers preferred choice for timber, construction and home improvement products in the markets we serve

Mission Statement:

By providing a wide range of great value sustainable products where our customers trust us to meet their needs

Competencies for Role: 

Core Competencies

Functional Competencies

Interpersonal

Excellence

Positive Attitude

Communication

Interpersonal Skills

Sales 

Upselling & Cross Selling

Negotiation

Product Knowledge

Sales Administration

Merchandising

Customer Lifecycle / Experience 

Personal

Development

Confidence

Self-Awareness

Learning Mind-set 

Base Skills

& Behaviours

Adaptability

Time Management

Customer Focus

Emotional Resilience

Health & Safety

Continuous Improvement

What we are looking for:

• A professional, smart, strong communicator
• Ability to develop a positive working relationship with customers
• Ability to identify sales opportunities
• Innovative approach to solving customer’s issues
• Ability to work in a fast paced customer focused environment
• Openness to change and ability to adapt to improve performance
• Willingness to assist other departments
• Ability to take on new responsibilities and learn quickly from others
• Willingness to be flexible in your working hours
• Act with a high degree integrity representing the values of Plumbmaster

About the Role:   

• Deal with all retail and trade counter purchases and enquires relating to plumbing and heating materials.
• Maintain and build relationships with customers
• Cash handling, operation of counter tills and computer system
• Merchandise the shop; ensuring labels are accurate and products are placed to enhance sales
• General housekeeping of the department to ensure everything is in line with health and safety
• Continually update knowledge of products by participating in company and supplier training to achieve department sales targets 
• Work within other departments as requested to meet customer demands
• Participate in company stock takes ensuring an accurate count of all stock
• Ensure compliance with all regularity and legal requirements
• Any other tasks as required to ensure the efficient operation of the department as requested by the Branch Manager

Key Performance Areas:

*        Customer Service  

*        Shop merchandising

*        Shelf edge labelling

*        Operating till along with end of day procedures

*        Answer phones

*        Matching yard dockets

Requirements:

*        GCSE (or equivalent) level Math & English at level C or above 

*        Experience of working in a customer focused environment preferably within a building trade counter environment 

*        Ability to demonstrate knowledge of general plumbing and heating products 

*        Strong customer service & communication skills 

Desirable:

• Experience of working with Kerridge / Babbage merchant trading system 

Applications will close on Wednesday 25th February 2025.